Learning Excellence Program Manager

The Learning Development team is looking for a Learning Excellence Program Manager to optimize and validate core curricula to enhance the proficiency and development speed of Team Leaders and Operations Managers. By implementing AI-driven learning solutions and ensuring timely training program completion, the role aims to reduce time to proficiency, support consistent talent readiness, and ensure competency alignment.

• Data Analysis: Perform comprehensive data analysis to validate and optimize TL and OM core curriculum.
• Training Delivery: Ensure timely training delivery and completion for bench creation and onboarding. Improve analytics dashboards to monitor training completion.
• Curriculum Validation and Optimization: Conduct a curriculum validation to identify gaps, develop assessments to measure the effectiveness of the training, and update/redesign curriculum to align with operational needs and client expectations.
• Governance and SME Coalition: Establish a governance board for business prioritization of L D updates and changes. Collaborate with regional representatives, sponsors, and PMO resources on execution and implementation.
• AI Integration: Explore and implement Gen AI tools to enhance learning effectiveness and speed to proficiency. Pilot test and integrate Gen AI solutions into the learning ecosystem.
• Implementation Plan Execution: Oversee the implementation plan, including analysis, recommendations, and realization of benefits according to defined timelines (Q1-Q4).
•  Dashboard Management: Manage dashboards to support governance, bandwidth, and focus areas. Ensure new standards integrate into SOPs, onboarding programs, training materials, and coaching practices.
• KPI Development: Define and track KPIs to measure progress and impact, including attrition reduction, improved performance metrics, employee engagement scores, and client satisfaction scores.

• Experience: Minimum of 8 years of experience in learning and development, business analysis, program management, or a related role.
• Education: Bachelor’s degree in Education, Business Administration, Human Resources, or a related field.
• Proficiency in data analysis and dashboard management. Expertise in curriculum development and instructional design.
• Knowledge of AI-driven learning solutions and their implementation.
• Strong understanding of governance and prioritization processes.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Ability to manage multiple projects and deliver results within defined timelines.