Customer service specialist in the automotive industry with Danish
Miejsce pracy: woj. pomorskie
Job description:
- Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
- Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
- Collaborate with colleagues to enhance the overall customer experience.
- Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
- Exhibit warmth and enthusiasm in every customer interaction.
- Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
Requirements:
- 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
- Strong communication skills, with a minimum C1 level in Danish.
- Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.
- Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.
- The ability to stay composed, tactful, and solution-focused when interacting with customers.
- Strong attention to detail and organizational skills.
- Excellent problem-solving skills and a creative, solution-oriented mindset.
- A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.
We offer:
- Salary: 11 000 PLN gross / monthly
- Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.
- Remote work from home.
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract.
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
- Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.
Powiązane
Podobne ogłoszenia:
Specjalista / Specjalistka ds. Obsługi klienta z językiem niemieckim
PRACA ZDALNA Do twoich zadań należeć będzie: Telefoniczna i mailowa obsługa klienta zgodna z najwyższymi standardami; Dążenie do osiągania wyznaczonych przez managerów wskaźników zadowolenia klientów; Zaangażowanie i zrozumienie...
Młodszy specjalista ds. obsługi klienta
Praca polega głownie na pracy na słuchawce: przyjmowanie zleceń, reklamacji dotyczacych składanych zamówień- obsługa zapytań klientów email - przyjmowanie zamówień, wystawianie faktur, korekt, anulacje zamówień, zmiana;- kontakt ws...
Pracownik ds. obsługi klienta
- obsługa węzła betoniarskiego,- zamawianie części do samochodów i maszyn,- wsparcie w sprzedaży towarów i usług, - dostawa zamówionych towarów do klientów, - obsługa komputera Wymagania konieczne: Wykształcenie: średnie zawodowe...
Najnowsze komentarze