Junior Supporter - IT Service Desk

About the job

Arla’s inhouse Service Desk is growing and we are looking for talented people to join us.
As a Scandinavian company, we value mutual trust, collaboration, and initiative. Thus, you will have opportunities to share ideas, learn and try new things.

Join a global covering Service Desk and become part of a multinational team where quality has high priority over quantity and where we aim to do the right thing the first time around. The team is high-performance and highly motivated to provide the best support to our colleagues.
Junior Supporter - IT Service Desk
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Specifically, you will:
  • Provide 1st and 1.5-level Support for all systems and devices
  • Perform remote troubleshooting through SCCM
  • Educate and guide the end user through the problem-solving
  • Identify and suggest improvements on current processes followed
  • Act as an escalation point in case of urgent or severe IT incidents
  • Prioritize and manage many open tickets at the same time
  • Analyze the most common reported incidents
  • Escalate unresolved issues to higher support teams
  • Record all Incident and service requests in ITSM tool
Who are you?
  • Fluency in English – written and verbal
  • Good knowledge of MS Office and Outlook tools
  • Strong communication, negotiation and problem-solving skills
  • Good analytical and organizational skills
  • Strong team-player orientation
  • Ability to work in a fast-changing environment
Nice to have:
  • Professional experience in Service Desk/Customer Service Department
  • General understanding of ITIL Methodology
  • Familiarity with one or more of these tools
    • ServiceNow
    • KCS - Knowledge Centered Service
    • Microsoft O365
What do we offer?
  • Training & professional induction in a new position
  • Financial support of your education
  • Medical care & life insurance
  • Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
  • Relocation allowance
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
…while in the office you can also use some of below:
  • Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
  • Chill-out rooms with X-box, pool table, board games, football table and swing
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.