Member Service Specialist with Dutch

Join us for the position of Member Service Specialist with Dutch and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.
Welcome to Global Shared Services in Gdansk
Arla is a global farmer-owned organisation that is behind many well-known and loved brands, including Arla Apetina®, Castello®, Lurpak® and many, many more.
With 15 years of existence in Gdansk, we offer you a lot of knowledge and the opportunity to partake in challenging and exciting innovation projects. As a part of the Arla organisation, you will also enjoy a Scandinavian, collaborative work culture. We are all on first-name terms with each other, and we truly appreciate diversity and individuality.
Member Service Specialist with Dutch
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)

About the job

In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created a year ago. The main responsibilities of an Agent is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.


This position gives you an opportunity to deliver the highest quality of farmer experience.

Specifically You will:
  • proactively handle farmers’ both mail and phone inquiries on a daily basis providing quality, accurate and timely support
  • verify documentation based on established guidelines and standards
  • navigate farmers through self-service systems
  • maintain master data
  • monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
  • book and handle expenses for elected farmers
  • support administration of quality assurance programs connected with sustainable farming
  • establish a strong relationship and trust with our farmers
  • work with 3rd parties to prioritize farmers’ requests and issue resolution
  • actively sharing the best practice and knowledge
  • handle ad hoc tasks on a daily basis
Your skills:
  • very good command of Dutch language (min. B2)
  • at least a bachelors degree
  • ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
  • willingness to support farmers with the inquiries
  • attention to detail, self-motivation, and great organizational skills
  • excellent communication skills
  • an ability to identify process improvements
  • experience in dealing with documentation will be a plus
  • experience in the customer service field would be a huge advantage
  • experience within the Salesforce environment will be an additional advantage
What do we offer?
  • International operating environment 
  • Medical care (Luxmed) & life insurance 
  • Additional benefits like Multisport card, vouchers, travel points or cinema tickets, etc.
  • Scandinavian working style & no dress code
  • Development programs (function additions, coordinator program)
  • Financial support for your education
  • Relocation package
  • Referral program for employees
  • Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
  • Support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sports groups
  • Flexible working time and home office work possibility
  • Additional holiday depending on the length of employment
  • Fully paid 30 min. break
… while in the office you can also use some of below:
  • Modern office space with a beautiful view and high-standard furniture (i.e. adjustable desks)
  • Spacious canteen, delicious coffee and tea available on every floor in specially designed spots
  • Chill-out rooms with X-box, pool table, board games, football table and swing
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.


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